Terms of service

Miraciel Terms & Conditions

Welcome to Miraciel. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

We may update these Terms from time to time to reflect changes to our services, policies, or legal requirements. Any updated Terms will be posted on this page, and continued use of our website after changes are posted means you accept the updated Terms.

  1. Use of Website

By using our website, you confirm that you are legally permitted to do so in your country of residence or have permission from a parent or legal guardian where required.

You agree not to:

  • Use our website for unlawful, fraudulent, or unauthorized purposes

  • Interfere with the website’s operation, security, or functionality

  • Attempt to gain unauthorized access to our systems, accounts, or services

  • Copy, reproduce, or misuse our website content without permission

We reserve the right to restrict or suspend access to our website if we believe it is being misused or these Terms are being violated.

  1. Products & Pricing

We make every effort to ensure that product descriptions, images, colors, and pricing are accurate. However, slight differences may occur due to screen settings, lighting, photography, or normal product variations.

Please note:

  • Prices may be subject to applicable taxes, customs duties, or import fees

  • International shipping and import-related charges may be the customer’s responsibility

  • Product availability, pricing, descriptions, and specifications may change without prior notice

  • We reserve the right to discontinue products or limit available quantities

If an error is discovered in a product listing or price, we reserve the right to correct the information and, where appropriate, contact customers regarding affected orders.

  1. Orders

An order is considered confirmed once payment has been successfully authorized and processed.

We reserve the right to cancel, refuse, or limit an order when necessary, including in cases involving:

  • Suspected fraudulent or unauthorized activity

  • Payment verification issues

  • Incorrect or incomplete order information

  • Unusual ordering activity

  • Product availability issues

If a paid order is cancelled by us, any approved refund will be issued to the original payment method.

  1. Returns & Refunds

Returns may be requested within 14 days of receiving your order, subject to our Return & Withdrawal Policy and applicable consumer protection laws.

To qualify for a return:

  • Items must be unused and unopened

  • Items must remain in their original packaging

  • The return request must be submitted within the applicable return period

Return shipping costs are generally the customer’s responsibility unless the item is damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws.

Refunds are processed after eligible returned items have been received and inspected.

  1. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used, including:

  • Opened or used skincare, body care, or cosmetic products

  • Personalized or custom-made items

  • Hygiene-sensitive products with broken protective seals

These restrictions do not affect your rights if a product arrives damaged, defective, incorrect, or otherwise does not conform to applicable consumer protection requirements.

  1. Delivery

We aim to process and deliver orders within the timeframe provided at checkout. Delivery estimates may vary depending on the destination, shipping method, customs processing, courier delays, and circumstances beyond our reasonable control.

If your order experiences a significant or unreasonable delay, you may have rights to cancel your order or request a refund depending on applicable consumer protection laws.

Please make sure your shipping information is complete and accurate when placing your order.

  1. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs, your order details, or the return of the item so we can properly review the issue and determine the appropriate solution.

Where applicable, we may offer a replacement, refund, or other appropriate remedy in accordance with our policies and applicable laws.

  1. Payments

Payments are processed securely through our authorized payment providers and checkout systems.

We do not intentionally store complete payment card details on our own systems.

If you notice an unauthorized, duplicate, or incorrect charge, please contact us as soon as possible so we can investigate the issue and assist you.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Miraciel will not be responsible for indirect, incidental, or consequential losses resulting from the use of our website or products, or from circumstances outside our reasonable control.

We are also not responsible for issues caused by improper use, storage, handling, or care of products when the product instructions have not been followed.

Nothing in these Terms limits or excludes any consumer rights or liability that cannot legally be limited or excluded under applicable law.

  1. Privacy

Your privacy is important to us. Personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how it is used, and the steps we take to protect it.

  1. Governing Law

These Terms are governed by the laws applicable to Miraciel and the jurisdiction in which the business operates, subject to any mandatory consumer protection laws that may apply to your purchase or place of residence.

  1. Contact Information

If you have questions about these Terms, your order, or our products, please contact us at:

support@miraciel.com